Privacy Policy

This Privacy Policy describes how TrakBotAi ("we," "us," or "our") collects, uses, discloses, and protects information when you use our website, platform, and related services (the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

Account and profile information

When you register or use the Service, we collect information you provide, such as name, email address, password (stored in hashed form), and any other details you choose to add to your profile.

Transaction and usage data

We collect data related to your use of the Service, including deposits, withdrawals, trading activity, plan subscriptions, wallet addresses, transaction identifiers, and support tickets. We may also collect device and browser information, IP address, general location (e.g., country or region), and logs of your access and actions on the Service.

Communications

When you contact us (e.g., via email or in-app support), we keep records of those communications and any information you include.

Cookies and similar technologies

We and our service providers may use cookies, session storage, and similar technologies to operate the Service, remember your preferences, analyze usage, and improve security. You can adjust your browser settings to limit or block certain cookies, though some features may not work correctly if you do.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including account management, deposits, withdrawals, trading, and support.
• Process transactions, enforce our terms and policies, and comply with legal and regulatory obligations.
• Send you service-related messages (e.g., confirmations, security alerts, and important updates).
• Improve the Service, develop new features, and analyze usage patterns.
• Prevent fraud, abuse, and security incidents, and protect our rights and those of our users.
• Communicate with you about the Service, offers, or surveys, where permitted by law and in line with your preferences.

3. Legal Basis for Processing (Where Applicable)

If you are in the European Economic Area, United Kingdom, or another jurisdiction that requires a legal basis for processing personal data, we typically process your data: (a) to perform our contract with you (e.g., to run your account and the Service); (b) where we have a legitimate interest (e.g., security, analytics, improving the Service); (c) where we have your consent (e.g., marketing); or (d) to comply with legal obligations.

4. Sharing and Disclosure

We may share your information:

• Service providers: With trusted third parties that help us operate the Service (e.g., hosting, payment processors, email delivery, analytics), under contracts that require them to protect your data and use it only for the purposes we specify.
• Legal and safety: When required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to prevent fraud or abuse.
• Business transfers: In connection with a merger, sale of assets, or other corporate transaction, subject to the same privacy commitments where feasible.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, and thereafter as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes (e.g., security and fraud prevention). Account and transaction data may be retained for several years where required by law or our internal policies.

6. Security

We use technical and organizational measures (including encryption, access controls, and secure infrastructure) to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we strive to protect your data but cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and receive a copy of the personal data we hold about you.
• Correct or update inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal and contractual limits.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.
• Data portability (e.g., receive your data in a structured, machine-readable format).
• Lodge a complaint with a supervisory authority in your country.

To exercise these rights, contact us at support@TrakBotAi.com. We will respond in accordance with applicable law. You may also manage certain preferences (e.g., marketing communications) through your account or by unsubscribing from our emails.

8. Children's Privacy

The Service is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

9. International Transfers

Your information may be processed and stored in countries other than your own, including where data protection laws differ. When we transfer data across borders, we rely on appropriate safeguards (such as contractual clauses or adequacy decisions) where required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date, or by email or other reasonable means where required by law. Your continued use of the Service after the effective date of changes constitutes acceptance of the revised policy. If you do not agree, please stop using the Service and contact us to close your account.

11. Contact

For questions about this Privacy Policy or our data practices, contact us at support@TrakBotAi.com.